Return Policy
Effective Date: 15/06/2025
Website: https://chhatrasangram.org
At Chhatra Sangram, we publish and deliver digital magazines that reflect student voices, critical thinking, and progressive ideas. Because our products are delivered electronically, our Return Policy is designed to maintain fairness while protecting the integrity of digital content.
📘 Type of Products Covered
This Return Policy applies to the following digital goods sold on our website:
- Regular (Monthly Magazine) – PDF format
- Sarad (Yearly Festival Magazine) – PDF format
All items are non-physical and are delivered via email and made available in the My Account → Downloads section after purchase.
🚫 Non-Returnable Nature of Digital Products
Due to the intangible and non-retractable nature of digital content, we do not accept returns for any of the following reasons:
- You no longer wish to keep the magazine.
- You purchased it by mistake.
- You were unaware the product was digital.
- You expected a physical copy (our magazines are PDF-only, clearly mentioned on product pages).
Once access is granted or the file is downloaded or sent via email, the product is considered delivered and non-returnable.
✅ Exceptions — File Issues
In rare circumstances, we may review a case where the magazine:
- Was not delivered correctly (email failure).
- Is missing from your Downloads section.
- Is corrupted, incomplete, or not opening.
In such cases, we will provide a replacement file or re-send the issue. We do not process refunds or accept returns but will ensure you receive the correct and working copy of what you purchased.
🕒 Timeframe to Report an Issue
All delivery or file-related issues must be reported within 7 days from the date of purchase.
To report an issue, please contact our support team with:
- Full Name
- Registered Email ID
- Order ID or Transaction Reference
- Description of the problem
📧 Email: support@chhatrasangram.org
🌐 Or use our Contact Page
📝 Final Note
By purchasing any product from chhatrasangram.org, you acknowledge that you understand and agree to this Return Policy. We encourage you to read all product descriptions carefully before purchasing.
We are committed to resolving any genuine technical issue promptly and appreciate your support as a reader and contributor to the movement.