Refund Policy
Effective Date: 15/06/2025
Website: https://chhatrasangram.org
At Chhatra Sangram, we are committed to providing our readers with timely, high-quality digital publications. Since our products are delivered in digital format (PDF), we have established the following refund policy to ensure fairness and transparency.
📦 Nature of Our Products
All products available on our website are digital magazines (PDFs), including:
- Regular (Monthly Magazine)
- Sarad (Yearly Festival Magazine)
These are non-tangible, irrevocable goods delivered instantly via email and available under lifetime access through your My Account → Downloads section.
🔁 Refund Eligibility
Due to the digital nature of our products, we do not offer refunds under the following conditions:
- You changed your mind after purchasing.
- You mistakenly purchased the wrong product.
- You expected a physical copy (all products are clearly labeled as digital PDFs).
- You are unable to access the PDF due to personal device or software issues.
✅ Valid Reasons for Refund/Replacement
We may review your case and offer a replacement or re-delivery, not a refund, under the following exceptional situations:
- The PDF file is corrupted or does not open.
- You received the wrong magazine or issue.
- You did not receive the file via email and it is not appearing in your My Account → Downloads section within 24 hours of purchase.
If any of the above applies, you must notify us within 7 days of the original purchase.
📩 How to Request Help
To request support regarding your purchase, please contact us with the following details:
- Full Name
- Email address used for the purchase
- Order ID or transaction reference
- A brief description of the issue
📧 Email: support@chhatrasangram.org
📬 Or use our Contact Page
We typically respond within 1–2 business days.
🔒 Final Note
By purchasing any digital product from chhatrasangram.org, you acknowledge that you have read, understood, and agreed to this Refund Policy.
We value your trust and support as part of our shared movement. If you face any issue, we’re here to help.